Last updated: July 2026
Vigeo Physio is the trading name of Jordgubbe Limited.Jordgubbe Limited, trading as Vigeo Physio, respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how we collect, use, store and disclose information when you use our website, contact us, book an appointment or receive services from Vigeo Physio.
We handle personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.
Depending on how you interact with Vigeo Physio, we may collect information including:
We only collect information that is reasonably necessary for providing our services or carrying out our business and legal responsibilities.
Where practical, we collect personal and health information directly from you.
This may occur when you:
In some circumstances, we may receive relevant information from another person or organisation, such as a referring healthcare provider, ACC or another person involved in your care.
We may use your information to:
We will not use your health information for an unrelated purpose unless this is permitted by law or you have authorised us to do so.
We do not sell your personal or health information.
We may disclose information where this is reasonably necessary to provide your care or operate our services, or where disclosure is authorised or required by law.
This may include disclosure to:
Where third-party service providers process information on our behalf, we take reasonable steps to ensure that information is appropriately protected.
We take reasonable steps to protect personal and health information against loss, unauthorised access, use, modification or disclosure.
Information may be stored electronically or in other secure systems used in the operation of Vigeo Physio.
No electronic system can be guaranteed to be completely secure. However, we use reasonable safeguards appropriate to the nature of the information we hold.
We retain health records for the periods required by applicable New Zealand laws, professional standards and health-sector requirements.
When information is no longer required, we take reasonable steps to securely dispose of it or remove identifying information where appropriate.
You have the right to ask whether Vigeo Physio holds personal or health information about you and to request access to that information.
You may also ask us to correct information that you believe is inaccurate.
There may be limited circumstances under New Zealand law where access can be withheld.
To request access to or correction of your information, please contact Vigeo Physio.
When you visit our website, certain technical information may be collected automatically.
This may include:
We may use this information to understand how our website is being used, improve its performance and measure the effectiveness of our communications and marketing.
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help websites function correctly and provide information about how visitors use the website.
Some cookies may be necessary for website functionality, while others may be used for analytics or other purposes.
You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the operation of certain website features.
Vigeo Physio uses third-party systems and service providers to help deliver and manage our services.
These may include providers of:
These providers may process personal information on our behalf.
Where information is stored or processed outside New Zealand, we take reasonable steps to ensure that appropriate privacy protections apply in accordance with New Zealand privacy law.
Our website may contain links to websites or services operated by other organisations.
Vigeo Physio is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
Vigeo Physio may provide services to children or young people where appropriate.
Personal and health information relating to children and young people will be handled in accordance with applicable New Zealand privacy and health information requirements.
Where appropriate, a parent, guardian or authorised representative may be involved in providing information or making decisions about the young person's care.
We may send you health information, practice updates or other communications where you have requested them or where we are otherwise permitted to do so.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or by contacting us.
Clinical, appointment or administrative communications may still be sent where necessary for providing your services.
If a privacy breach occurs, we will assess the breach and take appropriate action.
Where required under the Privacy Act 2020, we will notify affected individuals and the Office of the Privacy Commissioner.
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The most current version will be published on our website with the date it was last updated.
If you have questions about this Privacy Policy, would like to access or correct your information, or wish to raise a privacy concern, please contact:
Jordgubbe Limited trading as Vigeo Physio
Christchurch, New Zealand
Please use the contact details provided on the Vigeo Physio website.
You may also contact the Office of the Privacy Commissioner if you have concerns about how your personal information has been handled.
