These Terms & Conditions apply to your use of the Vigeo Physio website and, where relevant, the services provided by Vigeo Physio.
By using our website, booking an appointment, participating in a programme or using our services, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions limits any rights you have under New Zealand law, including your rights under the Consumer Guarantees Act 1993 and the Code of Health and Disability Services Consumers’ Rights.
Other than the content you own, under these Terms, Company Name and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Vigeo Physio provides physiotherapy, rehabilitation, exercise, whole-body alignment and related health and movement services.
The information and services we provide are intended to support your health, movement and physical wellbeing.
Individual results vary and we cannot guarantee a particular outcome from treatment, exercise or rehabilitation.
Recommendations are based on the information available to us at the time. Please tell us about relevant medical conditions, injuries, symptoms, medications or changes in your health that may affect your treatment or exercise programme.
You may choose whether to proceed with any treatment or recommendation and may withdraw your consent at any time.
Information provided on this website is for general information and education.
It is not intended to replace an individual assessment, diagnosis or treatment from an appropriately qualified healthcare professional.
You should seek appropriate medical attention where symptoms are severe, unusual, worsening or require urgent assessment.
Although we aim to keep the information on our website accurate and up to date, we cannot guarantee that all information will always be complete, current or applicable to your individual circumstances.
Exercises and rehabilitation programmes are selected according to your individual circumstances at the time they are prescribed.
You should follow the instructions provided and let us know if an exercise causes unexpected pain, significant worsening of symptoms or another concerning reaction.
Programmes may need to be modified as your condition changes.
Exercises or information supplied to one person should not be assumed to be suitable for another person.
Where consultations, exercise programmes, education or other services are provided remotely, there may be limitations compared with an in-person assessment.
You are responsible for providing accurate information and, where exercise is involved, ensuring that you have a reasonably safe environment in which to participate.
Where we consider that an online service is not appropriate for your circumstances, we may recommend an in-person assessment or referral to another healthcare provider.
Current appointment fees and other charges are provided at the time of booking or are available from Vigeo Physio.
You are responsible for paying any fees that apply to your appointment or service, including any patient contribution associated with an ACC-funded service.
Where a cancellation or non-attendance fee applies, this will be communicated as part of our booking or cancellation policy.
Vigeo Physio may change its fees from time to time. Changes will not retrospectively affect services already provided.
Where treatment is provided in relation to an ACC claim, eligibility and funding are determined according to ACC requirements.
ACC funding may not cover the full cost of a consultation and a patient contribution may apply.
Acceptance of an ACC claim or funding for treatment does not guarantee a particular treatment outcome.
We collect and use personal and health information where reasonably necessary to provide our services, manage appointments, communicate with you and meet our legal and professional obligations.
Health information is handled in accordance with applicable New Zealand privacy law, including the Privacy Act 2020 and the Health Information Privacy Code 2020.
Further information about how we collect, store, use and disclose personal information is provided in our Privacy Policy.
Unless otherwise stated, the content of the Vigeo Physio website, including written material, graphics, videos, downloads, exercise resources and other materials created by Vigeo Physio, is owned by or licensed to Vigeo Physio.
You may view, download or print material for your own personal and non-commercial use.
You must not reproduce, sell, publish, distribute, modify or commercially use our material without permission, except where permitted by law.
You must not use this website:
unlawfully or fraudulently;
in a way that may damage or interfere with the website or its availability;
to attempt to gain unauthorised access to our systems or information;
to collect or extract information through automated means in a way that interferes with the website;
or to infringe the rights of Vigeo Physio or another person.
Our website may contain links to third-party websites, booking systems, applications or other services.
These services are operated independently from Vigeo Physio. We are not responsible for the availability, content, privacy practices or operation of third-party websites or services.
We take reasonable care in providing our website, information and services.
To the maximum extent permitted by New Zealand law, Vigeo Physio is not responsible for loss resulting from reliance on general website information where that information has been used without appropriate consideration of your individual circumstances.
Nothing in these Terms & Conditions excludes or limits any liability, guarantee, right or remedy that cannot lawfully be excluded or limited under New Zealand law.
When receiving health services from Vigeo Physio, you have rights under the Code of Health and Disability Services Consumers’ Rights.
These include rights relating to respect, appropriate standards of care, effective communication, being fully informed, making informed choices, giving or withdrawing consent, having support and making a complaint.
Nothing in these Terms & Conditions reduces those rights.
We encourage you to contact Vigeo Physio directly if you have a concern about the service you have received so that we have the opportunity to address it.You also have the right to seek assistance from an independent Health and Disability Advocate or make a complaint to the Health and Disability Commissioner.
We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.
The current version will be published on our website.
These Terms & Conditions are governed by the laws of New Zealand.Any dispute relating to these Terms & Conditions will be dealt with under the applicable laws and dispute-resolution processes of New Zealand.
For questions about these Terms & Conditions or Vigeo Physio services, please contact Vigeo Physio using the contact details provided on our website.
Last updated: July 2026
